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Return policy

Return Policy

The customer reserves the right to return the order without any justification within 5 working days - for Greece - by the day of delivery. There is the possibility of exchange with another product or money return (with a deposit in your bank account).


The customer pays for the return of the product as well as for its re-shipment by the company to him/her in case he decides to exchange it with another product and not opt for the money return. In case he chooses the money return, all bank charges are the customer’s responsibility.


Products that cannot be returned include:

- Custom-made items

- Items that have been engraved or modified ( eg. change in the size number)

- Special offers

- Products purchased via Pay Pal

- Items for which a special discount code has been used


Returns are accepted only if:

- The Order Cancellation form has been filled in

- Prior contact with the company has been made in the following  telephone numbers: 2314031701/6976607010/6976464939

- The product has not be worn or used

- Any labels or distinctive items haven’t been removed

- All items in the box are returned: box, original receipt or invoice and dispatch note

- If the order includes a present, the present must be returned as well


Until the returned item has reached our premises, it is in your responsibility. Therefore customers are requested to ensure that the package remains safe so that no damage incurs during the return of the item, that would result in the  product not being able to be accepted by the company. The company is not responsible for any loss or damage of the item during its return. As soon as the company receives the package and ensures that all items are in their initial state, it has to refund the money within 10 working days upon receipt of the package. The return address is: Kapa26artwork, 26 Karypi Street, 54624, Thessaloniki.


Return of a product with company expenses:

- In case a product, other than the one purchased, is delivered

- Only if you have contacted the company within 48 hours after delivery of the product, to pinpoint the problem

In any case, the product must be returned with all the relevant documents (see above) and in its initial package.

Returns are conducted with the courier company that we choose, at our expenses. Returns will be accepted within 5 working days by the day they were received by the company.

Finally, no product will be exchanged twice, unless it is demonstrably of our own fault.