Return policy
Return
Policy
The customer
reserves the right to return the order without any justification within 5 working days - for Greece - by
the day of delivery. There is the possibility of exchange with another product
or money return (with a deposit in your bank account).
The
customer pays for the return of the product as well as for its re-shipment by the company
to him/her in case he decides to exchange it with another product and not opt
for the money return. In case he chooses the money return, all bank charges are the customer’s responsibility.
Products
that cannot be returned include:
- Custom-made
items
- Items that
have been engraved or modified ( eg. change in the size number)
- Special offers
- Products
purchased via Pay Pal
- Items for
which a special discount code has been used
Returns are
accepted only if:
- The Order
Cancellation form has been filled in
- Prior contact
with the company has been made in the following
telephone numbers: 2314031701/6976607010/6976464939
- The product
has not be worn or used
- Any labels or
distinctive items haven’t been removed
- All items in
the box are returned: box, original receipt or invoice and dispatch note
- If the order
includes a present, the present must be returned as well
Until the
returned item has reached our premises, it is in your responsibility. Therefore
customers are requested to ensure that the package remains safe so that no
damage incurs during the return of the item, that would result in the product not being able to be accepted by the
company. The company is not responsible for any loss or damage of the item
during its return. As soon as the company receives the package and ensures that
all items are in their initial state, it has to refund the money within 10 working days upon receipt of the
package. The return address is: Kapa26artwork,
26 Karypi Street, 54624, Thessaloniki.
Return of a
product with company expenses:
- In case a
product, other than the one purchased, is delivered
- Only if you
have contacted the company within 48
hours after delivery of the product, to pinpoint the problem
In any case, the
product must be returned with all the relevant documents (see above) and in its
initial package.
Returns are
conducted with the courier company that we choose, at our expenses. Returns
will be accepted within 5 working days
by the day they were received by the company.
Finally, no product will be exchanged twice,
unless it is demonstrably of our own fault.