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Order cancellation policy


The customer reserves the right to cancel the order. The cancellation must take place via telephone or email necessarily by 13.00 of the next day of the order, so that the products are not delivered to the courier company. Next, we will contact you via telephone or email to inform you on when and how the money will be sent to you in case there has already been made a payment with credit card or deposit in a bank. In case you didn’t cancel the order by 13.00 of the next day and the package has been delivered to the courier company, you either accept the product or you can return it by complying to the present terms of use (see above, chapter Return Policy)

Cancellation on behalf of the company: The company reserves the right to cancel an order placed by a customer in these cases:

- If there is no confirmation of payment.

- If there is no way to deliver a product at the customers home.

- If the customer does not agree with the website’s terms of use.